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Every Metallo piece is built to last and backed for life. If your jewelry ever has a manufacturing defect, we’ll repair or replace it.
Covered:
- Breakage or faulty clasps
- Chains snapping
- Tarnishing or discoloration beyond normal wear
- Deep surface scratches
- Stones loosening or falling out
Not Covered:
- Lost or stolen items
- Intentional or third-party damage
- Extreme misuse or excessive wear
- Altered products (including resizing, engraving, or other modifications)
How to Claim:
Email a clear photo of your item, your order number, and a brief description of the issue to cs@shopmetallo.com — our team will take it from there.
Shipping & Handling:
A flat $9.99 shipping and handling fee applies to all warranty returns.