Free Shipping on Orders $100+
Every Metallo piece is built to last and backed for life. If your jewelry ever has a manufacturing defect, we’ll repair or replace it.
Covered:
- Breakage or faulty clasps
- Chains snapping
- Tarnishing/discoloration beyond normal wear
- Deep scratches
- Stones coming loose or falling out
Not Covered:
- Lost or stolen items
- Intentional or third-party damage
- Extreme misuse or excessive wear
- Altered products (resizing, engraving, etc.)
How to Claim:
Email a photo of the item, your order number, and a short description to cs@shopmetallo.com. Our team will handle the rest.