Privacy Policy

 

 

Effective date: 9/30/2025

This Privacy Policy explains how Metallo (“Metallo,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from metallo.com (the “Site”) or otherwise interact with us.

1) Information We Collect

a) Device & Usage Data (“Device Information”)

When you visit the Site, we automatically collect certain technical details, such as your browser type, IP address, time zone, cookie identifiers, the pages or products you view, referring/exit pages, and how you interact with the Site. We collect this via:

  • Cookies and similar technologies (see “Cookies & Similar Tech” below)
  • Log files (IP address, browser type, ISP, timestamps, referring/exit pages)
  • Tags, pixels, and web beacons that help record on-site behavior and campaign performance

b) Order & Account Data (“Order Information”)

If you buy from us or attempt to check out, we collect information needed to fulfill your order, including: name, billing and shipping addresses, email, phone number, payment method details (processed securely by our payment providers), and items purchased.

c) Communications & Preferences

If you opt in to email and/or SMS marketing, we collect your contact details and preference data to send store updates, product news, and offers.

Note on Email/SMS audience building: With your permission (and where permitted by law), cookies, beacons, or similar tools may be used by our vendors to associate visits or email opens with an email address to deliver relevant communications. You can opt out of such advertising via tools provided by those vendors or through the links in our messages.

We do not store full credit card numbers on our servers.

2) How We Use Your Information

We use personal information to:

  • Process orders and provide customer support (including payments, shipping, invoices, and confirmations)
  • Detect and prevent fraud or security issues (e.g., using IP and device signals)
  • Operate, analyze, and improve the Site and our marketing (e.g., performance analytics)
  • Communicate with you about your orders, account, and—if you’ve opted in—our products, services, and offers
  • Comply with legal obligations and enforce our terms and policies

3) Cookies & Similar Technologies

We use cookies, pixels, and similar tools to operate the Site, remember your preferences, measure performance, and personalize content/ads. You can manage cookies through your browser settings. Learn more at allaboutcookies.org.

4) Analytics, Advertising & Sharing

We share information with trusted service providers to run our business (e.g., Shopify for our storefront, analytics vendors, payment processors, fulfillment partners, customer support and marketing platforms). For example:

  • Shopify hosts our online store. See Shopify’s privacy notice for details on its practices.
  • We may use analytics providers (e.g., Google Analytics) to understand Site usage and improve the experience. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

We may also disclose information to comply with laws, respond to lawful requests (e.g., subpoenas), protect our rights, or prevent fraud/abuse.

Interest-Based Ads

We (or our partners) may use cookies and similar tech to show you relevant ads. To opt out of interest-based advertising, visit the Digital Advertising Alliance opt-out pages (US/EU/CA) or use platform controls such as:

  • Facebook/Meta Ad Preferences
  • Google Ads Settings
  • Your browser/device ad settings

5) Email & SMS Marketing

Email: With your consent or where permitted by law, we may send you news and offers. You can unsubscribe any time using the link in our emails.

SMS/Text: By providing your phone number and opting in, you agree to receive recurring automated marketing messages (e.g., cart reminders). Consent is not required to make a purchase. Message/data rates may apply; frequency varies. Reply HELP for help and STOP to cancel. See our Terms of Service and this Privacy Policy for details.

6) Payments & Klarna (If Offered)

If you choose payment options provided by third parties (e.g., Klarna), your information will be processed in line with the provider’s terms and privacy notices. Review those policies before using their services.

7) Hotjar (If Enabled)

We may use Hotjar to better understand user behavior (e.g., clicks, scrolling, engagement time). Hotjar uses cookies and creates pseudonymous profiles that may include device type, browser, country (coarse), and screen size. Hotjar is contractually prohibited from selling data collected on our behalf. See Hotjar’s site for opt-out options.

8) Do Not Track

Some browsers send a Do Not Track (DNT) signal. Our Site does not currently respond to DNT signals; tracking may still occur consistent with this Policy.

9) Your Rights

Depending on your location, you may have rights over your personal data, such as:

  • Access, correction, deletion
  • Portability and restriction of processing
  • Objection to certain processing (including direct marketing)
  • Withdrawal of consent (where processing is based on consent)

Residents of the EEA/UK: We generally process your data to fulfill contracts (e.g., your order) or for our legitimate interests (e.g., Site security, analytics, marketing—where permitted). Your data may be transferred outside your country (e.g., to Canada and the United States) with appropriate safeguards.

To exercise rights, contact us at cs@shopmetallo.com. We may need to verify your identity.

10) Data Retention

We retain Order Information as needed to fulfill orders, meet legal/financial obligations, resolve disputes, and enforce agreements. If you want us to delete your information, contact us (subject to legal exceptions).

11) Children

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from them.

12) Security

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure.

13) Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with an updated effective date. Your continued use of the Site signifies acceptance of the updated Policy.

14) Contact Us

Questions or requests about privacy?
Email: cs@shopmetallo.com